When a session is unexpectedly disconnected, the client issues a dialog asking for saving logs. Since NoMachine v.6 it's possible to create the archive of server side logs automatically by means of server commands. At the bottom of this article you will find the link to those instructions. There are specific steps to follow to extract the logs (once you have reproduced the problem you are reporting). Submitting logs requires that you create a compressed archive of the NoMachine logs, and then send this archive by e-mail to appropriate email address, specifying the number of the support ticket or a link to the post in the forum. If you’re looking for a free, powerful and easy-to-use remote desktop tool for Linux, then you should definitely check out NoMachine. Within these log files various connection and software problems are being recorded, and they will help us to identify the possible cause of the problem you are encountering. If you create a support ticket on our website or are seeking help in one of the forums, in most cases our support team will ask you to send them your log files.
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